Mr. Speaker, I am pleased to have the opportunity to participate in this debate concerning Bill C-247, presented by my hon. colleague, the member for Guelph.
First let me say how much I appreciate the time and effort that the hon. member has put into drafting this bill. I would also like to thank the member for his willingness to collaborate with us on potential changes that we can work together on to continue to strengthen the proposed piece of legislation.
Currently the bill is somewhat technical. It is a proposal that would make Service Canada the single point of contact in the Government of Canada for reporting the death of a Canadian citizen or a Canadian resident. Service Canada would then, in the words of the bill, have responsibility “...in respect of all matters relating to the death” of that person.
At first glance, the proposal seems very straightforward. The intent of making things simpler for the relatives of a deceased person is a laudable goal and one we fully support. Cutting red tape for grieving families is something I believe all parties should get behind and support strongly.
As we examine the bill as it is written, there are some costs and practical consequences that are not necessarily straightforward, and they will need to be considered during the committee hearings.
Currently Bill C-247 would require any federal program that wants to be notified of a death to become the authorized user of the social insurance number, since the number would be required to ensure the complete and accurate matching of client information. Without this number, errors and incorrect stoppage of benefits or services could occur, and we all want to avoid that.
Although the bill's intent is to enable citizens and residents to communicate only with Service Canada to resolve any outstanding issues related to a death, it would also expand the mandate of Service Canada to include the responsibility of notifying a host of other departments and other programs. This would happen as soon as the estate of the deceased person informed Service Canada of the death.
Since the social insurance number is an important piece of information linked to an individual's identity, expanding the process to include other programs that do not currently have the authority to collect and receive information linked to the social insurance number is something that we need to resolve and give careful consideration to before making any changes in that area.
As well, to implement the bill as proposed, processes would need to be established to ensure that we are receiving the information from the right person: the representative of the estate. This would require verifying both the person's identity and their authority to represent the estate of the deceased. The individual would need to bring the proper identification and documentation. This would create a cumbersome process for individuals dealing with the death of a loved one. We want to avoid that at all costs.
We think it is best if we work to improve the system that is currently in place.This would ensure that the privacy of Canadians would be protected while providing a streamlined approach for death notification. That is why we intend to introduce friendly amendments to the bill in committee to address the problems I mentioned and to make this a stronger piece of legislation. The amendments we are proposing would ensure that key Government of Canada programs that require death information are authorized to use the social insurance number.
We also have some concerns that a hard deadline might drive up costs and at times would not be realistic, but to ensure that the progress is tracked, we will be proposing that annual reporting to Parliament be included as part of this bill. In addition, we are advancing an incremental approach to improve notification of death services in a client-focused procedure.
The bill has shown that Service Canada has a long way to go in communicating with Canadians on the processes that are currently in place. I will not go into detail on the current processes, as they were discussed during the first hour of debate, but I can say that in the short term we will be improving communications and developing a strategy to give Canadians easier access to the relevant information they need when a death of a loved one takes place.
Service Canada will update its website and clarify the messaging regarding the steps to follow in the event of the death of a Canadian resident or Canadian citizen. This will include listing the federal programs and departments currently informed of the passing of an individual and what steps should be taken, including informing other programs and other departments. Examples would be the Department of Fisheries and Oceans for fishing licences and the Department of Aboriginal Affairs and Northern Development for Indian status cards.
At the same time, Service Canada will work with key stakeholders, including the Funeral Service Association of Canada, to explore ways that the estate or survivors can be better informed.
The department will develop an outreach strategy to tell survivors which federal programs and departments are automatically informed and which ones they need to inform. The department will set out what benefits survivors may be eligible for and for which ones they may need to apply.
Over the longer term, we intend to work with programs and departments to gradually eliminate the need for separate notification procedures and to continue working to develop a government-wide approach that will be more efficient and eliminate any duplication.
We are committed to the highest level of and efficiency in service delivery. The government is constantly looking for ways to improve service delivery and making the best use of taxpayer dollars.
I am pleased that my colleague across the way who brought the bill forward is open to constructive amendments. We are going to work together constructively and collaboratively to deliver the best legislation on behalf of all Canadians.
I hope my colleagues will find these amendments to be acceptable and join us in voting in favour of the bill at second reading.