Mr. Speaker, regarding the recommendations referred to by the hon. member, this was an evaluation that was initiated by the agency. It was done to keep it accountable and ensure services to Canadians are constantly improving. The agency regularly receives feedback on communications. Clarity is essential. These recommendations will lead to change and improve services for all Canadian taxpayers. We are taking action.
In the House of Commons on October 29th, 2014. See this statement in context.