With regard to Service Canada: (a) what products and services does it offer and when did these products and services begin to be offered; (b) what is the service standard for all on line products and what is the current average wait time for these products; (c) what is the service standard for in-person wait times and what is the wait time at each in-person site; (d) what is the cost per transaction for each of the services offered, broken down by different delivery channel; (e) what is the transaction volume of each Service Canada centre and what year did that centre open; and (f) what is the number of full time equivalency positions for each centre and for the other divisions of the Department, from 2008 to the present?
In the House of Commons on November 5th, 2014. See this statement in context.