Mr. Speaker, as I said, CRA is committed to improving its communications with taxpayers and has already taken steps that address the member's concern.
It should be noted that in a typical year, the CRA sends out approximately 129 million pieces of correspondence. The approach we are taking will make sure that the highest volume streams of correspondence are improved first.
We are committed to improving communications with Canadians. As I mentioned previously, internal program evaluations, audits, and reviews are an integral part of how CRA monitors and improves the management and delivery of its programs, and we have already taken action to improve communications. This includes improved plain language in CRA's tax forms and guides, internal training and tools for employees on the use of plain language, and, more recently, it has focused on providing simple to use online services, including online mail.