Mr. Speaker, as I told the House yesterday, this bureaucratic screw-up was totally unacceptable.
Immediately after question period, I contacted the department. I received assurances that something like this will not happen again; there will be better communications. This is what this woman is owed.
We have contacted this woman, and a telephone call has been arranged for tomorrow. I will personally convey our apologies for this unacceptable incident.