Mr. Speaker, Canada Post has, through this government, a charter which it upheld, and it indicates in the charter the service levels that are expected. Because of the complaints we have been receiving recently, we have asked the department to contact Canada Post, because it is an arm's-length organization, to report to us on its efforts, and indeed on its progress with respect to this charter.
In the House of Commons on April 1st, 2014. See this statement in context.