Mr. Speaker, I am pleased to rise for a few moments to speak about Bill C-247. I want to thank the member for Guelph for introducing it. I think it has incredible value.
In fact, just a couple of days ago, I spent some time talking on the phone with a woman from Dartmouth whose husband died recently. She was in the midst of going through some of the problems other members have talked about. She was trying to clarify with the Canada pension plan what was going to happen in terms of her pension and whether there were any spousal benefits. It was a serious problem. She told me that she had some family who were working with her. I did what I am sure any member here would do. I told her that if there was anything my office could do, we would certainly help her.
There is no question that it is far too complicated. There is not enough sharing of information. I understand the privacy issues that have been raised, but surely we can overcome those. We could ensure that there is designated staff to provide this kind of information.
It was cited by others that funeral homes are very good at dealing with some of these issues. The funeral home I have had the unfortunate, yet fortunate, opportunity to work with on far too many occasions, White Family Funeral Home, in Kentville, Nova Scotia, is very helpful in terms of helping families who have lost loved ones work through some of these issues.
The bill, as I say, deals with finalizing all outstanding matters between a deceased person and the Government of Canada. The individual acting on behalf of the deceased person may be required to connect with several different departments. We think, of course, of the Canada Revenue Agency, where a final return must be filed for all deceased Canadian residents and citizens. There are several optional returns.
Employment and Social Development Canada is another place where somebody might need to go for termination of the Canada pension plan and old age security benefits.
If the deceased was a veteran or a member of the Canadian Forces, then Veterans Affairs and the Department of National Defence would need to be dealt with. It could be the Royal Canadian Mounted Police. Each one of these different areas, depending on a person's circumstances, is a government department a person would have to deal with to clear up the affairs of a deceased person.
I recognize how important the bill is, and I recognize the value of the intent. However, I am concerned about the services that Service Canada personnel are already required to provide and the challenges they have in meeting those responsibilities, whether it is EI or dealing with Veterans Affairs files, or whatever it is. The staff in that department have been reduced. I am finding that people trying to reach Service Canada offices by phone, because we are not able to walk into Service Canada centres anymore and have to reach them by phone or through the Internet, are waiting days, often, to get a reply from a person.
In terms of providing service for people who have filed EI claims, the department says that it will get back to them and resolve the claim in 28 days. That is just a fantasy. That does not happen anymore. It does not happen, because there are not enough people working on these files to deal with the great demand. Waiting times for EI now, for example, are upwards of 40 days.
In Nova Scotia, the Veterans Affairs office in Sydney was recently shut down, one of the eight or nine offices across the country that were shut down, and all the files from that office were sent to the Halifax-Dartmouth area. That is more work put on an already stressed staff, an already depleted staff. The government has taken something in the area of $243 million out of the budget of Service Canada over the past few years and has cut hundreds of employees from Service Canada.
My point is that I very much support the idea of there being one point of entry, one point of contact, for a family that is trying to clear up these kinds of matters, but I am concerned that unless the government is prepared to assign some resources to get this done, all we will be doing is adding more burdens to an already stressed out and overburdened staff of that particular department. We will be adding more problems to an already difficult situation. That is my point.
We will be supporting the bill. We agree with the intention, but I make those points and I hope they will be received well. There needs to be more specificity in the bill about what departments have to be involved. Right now it just says, “including—but not limited to—” Canada Revenue Agency, old age security, et cetera. However, there are other departments. I have cited a few. I think it should indicate all of the places and all of the services that are necessary to make sure it is all encompassing, because surely we recognize that for many people, the places they need to go differ, but surely we can list that in the bill to make sure it is clear.
However, I would say again to the sponsor of the bill that we need to have a serious discussion with the government about what it will do with resources, what it will do in terms of ensuring that not only money but staff is assigned to departments.
Rather than just seeing the Conservatives agree and lay on more responsibilities without putting in the resources, they will first need to decide how best to deal with the privacy issues and how best to ensure that each department is talking to the others and is sharing that information in a way that makes sense, because it will cost money to get that done. Second, they will have to ensure that Service Canada is supplemented with the necessary resources and the necessary staff for the extra mandate.
I think all members will agree. We all deal, undoubtedly, with the kind of problems the bill is trying to address and recognize. We all need to support it, but it is not enough to say that it is important. We actually have to sit down and make sure that the government commits the resources to make sure that what we commit to actually gets done.
My time has drawn to a close. I want to thank the member for Guelph for introducing the bill and to indicate to him that I will certainly be supporting it as we move forward. We would be more than happy to work with him to try to make it as good and as effective a piece of legislation as it can be.