Jinny Sims on Questions Passed as Orders for Returns

With regard to Service Canada: (a) who is responsible for handling Employment Insurance (EI) callbacks; (b) what is the service standard for EI callbacks; (c) for the last five fiscal years, what was the service standard achieved for EI call backs; (d) for the last two fiscal years, what was the service standard achieved for EI callbacks broken down by month; (e) for the last five fiscal years, what was the average number of days for an EI callback; (f) who is responsible for handling Canada Pension Plan (CPP) and Old Age Security (OAS) callbacks; (g) what is the service standard for CPP and OAS callbacks; (h) for the last five fiscal years, what was the service standard achieved for CPP and OAS callbacks; (i) for the last two fiscal years, what was the service standard achieved for CPP and OAS callbacks, broken down by month; (j) for the last five fiscal years, what was the average number of days for a CPP and OAS callback; (k) who made the decision to change the service standard for EI call centres from 180 seconds to ten minutes; (l) who was consulted in making the decision to change the service standard for EI call centres from 180 seconds to ten minutes; (m) who made the decision to change the service standard for CPP and OAS call centres from 180 seconds to ten minutes; and (n) who was consulted in making the decision to change the service standard for CPP and OAS call centres from 180 seconds to ten minutes?