Mr. Speaker, a disturbing CFIB study has forced the Canada Revenue Agency to evaluate its own services. The study found that one-quarter of the agency's telephone answers were incorrect. Some employees even advised things that are illegal. Canadians who have followed that advice are being penalized. The agency itself admits that its communications are muddled and disorganized and lack professionalism.
When will the Conservative government finally take action, and what is the minister doing to replace the ombudsman, who stepped down eight months ago?