Mr. Speaker, these results are unacceptable. We agree that when Canadian individuals and businesses contact the Canada Revenue Agency, we expect them to be provided with correct information. We encourage people who believe they have received incorrect information from the CRA to make a formal complaint. We expect the CRA to continuously improve the quality and accuracy of the telephone services it is providing. We have implemented several measures to improve the quality of services offered by the Canada Revenue Agency.
In the House of Commons on March 23rd, 2015. See this statement in context.