Gerry Byrne on Questions Passed as Orders for Returns

With regard to the operation of the federal Crown Corporation Marine Atlantic Incorporated (MAI) and the policy and operational oversight provided for MAI by Transport Canada: (a) what is Transport Canada’s rationale for its decision to acquire or charter new vessels of approximately 200 metres in length to renew the MAI fleet, in light of the fact that the MAI Board of Directors had previously approved their consultant’s recommendation that vessels of 175 metres in length would be best suited to the service; (b) what were the perceived advantages of the longer vessels that outweighed the increased likelihood that their operations would be inhibited by poor weather; (c) what was Transport Canada’s rationale for establishing a four-vessel fleet for MAI, given the 2005 Report from the Minister of Transport’s Advisory Committee on Marine Atlantic Inc. that had recommended a three-vessel fleet; (d) does MAI track delays that customers experience in order to make new bookings during peak times, (i) if so, what are the details of such delays for June to September 2013, and June to September 2014, (ii) if not, why not; (e) does MAI collect data on the delay between a customer’s preferred travel date and the date for which they are actually able to make a reservation for travel, (i) if so, what are the details of such delays for June to September 2013, and June to September 2014, (ii) if not, why not; (f) during times of traffic backlog (e.g., because of excess demand, mechanical failure or poor weather) is it MAI’s policy not to take new reservations, or allow vehicles to buy passage and enter the parking lots, until the backlog is cleared and, if so, why; (g) in what ways do the new collective agreements signed between 2011 and 2013 for MAI employees allow additional operational flexibility and potential for labour cost savings to MAI, compared to the previous collective agreements; (h) what measureable benefits has MAI received as a result of the new collective agreements; (i) is the loan for the MV Leif Ericson still being paid out of the operating budget and, if so, why; (j) other than the Canadian Forces Appreciation Fare, has MAI ever introduced any other fare options to give users more choice and increase fare revenue and, if not, why not; (k) is it MAI’s current policy to give tractor-trailers loading priority over drop trailers and, if not, why not; (l) did MAI apply to Transport Canada Marine Safety in order to be able to allow more drivers of tractor-trailers onboard restricted sailings and, if not, why not; (m) has an independent ombudsman ever been appointed to receive customer complaints regarding MAI’s service and, if not, why not; (n) how has the effectiveness of MAI’s maintenance management systems and practices improved since 2009; (o) does MAI track the average time between equipment failures, (i) if so, what trends have been observed in equipment performance measures since 2009, (ii) if not, why not; (p) what objective indicators has MAI established with respect to vessel turnaround time; and (q) what trends have been observed in the indicators mentioned in (p)?