With regard to the Department of Employment and Social Development, and the processing of Employment Insurance claims for 2014-2015: (a) what percentage of such claims are computer-generated and what is the average timeframe to process those claims; (b) what percentage of claims are dealt with by agents and what is the average timeframe to process those claims; and (c) what is the average lapse of time between the date when an appeal is requested of the Social Security Tribunal, and the date when the appeal is heard?
In the House of Commons on April 24th, 2015. See this statement in context.