Mr. Speaker, the minister talks about good service, but frankly, we still do not know why he says that. He makes it sound like the only problem is permanent residents themselves.
Does he realize that processing times for renewing ID cards are much too long? In 2013, 5,000 permanent residents were not allowed to re-enter Canada. There is a problem. Another 14,000 people were forced to apply for temporary travel documents.
Does the minister realize that administrative obstacles, and particularly processing delays, are a major impediment that is penalizing permanent residents?