Alistair MacGregor on Questions on the Order Paper

With regard to Service Canada, Old Age Security and Canada Pension Plan call centres for 2015, year-to-date: (a) what was the volume of calls, broken down by (i) Canadian region, (ii) province, (iii) month; (b) what was the number of calls that received a high volume message, broken down by (i) Canadian region, (ii) province, (iii) month; (c) what were the Service Level standards achieved for calls answered by an agent, broken down by (i) Canadian region, (ii) province, (iii) month; (d) what were the service standards for call-backs; (e) what were the service standards achieved for call-backs broken down by (i) Canadian region, (ii) province, (iii) month; (f) what was the average number of days for a call-back by an agent, broken down by (i) Canadian region, (ii) province, (iii) month; (g) what was the number and percentage of term employees, and the number and percentage of indeterminate employees, broken down by (i) Canadian region, (ii) province, (iii) month; (h) what is the rate of sick leave use among call centre employees, broken down by month; (i) what is the number of call centre employees on long term disability; and (j) what is the rate of overtime and the number of overtime hours worked by call centre employees, broken down by month?