With regard to the implementation of the new Phoenix pay system, and its technical issues which have resulted in a disruption of pay to public sector employees: (a) how many employees have experienced a disruption of pay since the system was launched, in total, and broken down by pay cycle; (b) of the employees in (a), (i) how many of those affected had no pay processed, and how many had other payroll errors, (ii) what is their breakdown by department and by sex; (c) how many staff are employed at the pay centre; (d) how many calls have been received regarding pay disruptions since the system launched; (e) what length of time has it taken before pay issues are resolved, on average, and broken down by individual complaint; and (f) how much overtime has been incurred, broken down by hours worked and costs incurred per individual pay period, in order to address these issues?
In the House of Commons on November 2nd, 2016. See this statement in context.