With regard to Service Canada’s national in-person service delivery network, for each Service Canada Centre: (a) how many full-time employees (FTEs) were there on October 19, 2015; (b) how many FTEs are there today; (c) which offices have changed their hours of service, and for each office that has changed its hours of service, what are the new hours; (d) what is the service standard metric (number of client visits) that determine whether or not a Service Canada Centre changes its hours of service or closes altogether; (e) what is the forward looking strategic in-person footprint service delivery strategy and which locations plan to close in the next four years; and (f) how many FTEs are planning to be working in Citizen Service Branch, directly for in-person on October 1, 2019?
In the House of Commons on September 19th, 2016. See this statement in context.