With regard to the Canada Revenue Agency’s processing times for various common interactions with taxpayers: (a) what is the median processing time for delivering Notices of Assessment for individual income tax returns; (b) what is the maximum processing time for delivering Notices of Assessment for individual income tax returns; (c) what percentage of Notices of Assessment for individual tax returns exceed 30 days to deliver; (d) what percentage of Notices of Assessment for individual tax returns exceed 60 days to deliver; (e) what percentage of Notices of Assessment for individual tax returns exceed 90 days to deliver; (f) what percentage of Notices of Assessment for individual tax returns exceed 120 days to deliver; (g) what are the respective processing times and percentages in (a) to (f) with respect to reviews of individual income tax filings; (h) what are the respective processing times and percentages in (a) to (f) with respect to adjustment requests; (i) on a year over year basis since 2010, is the percentage of cases in (a) to (h), which exceed 12 weeks to deliver, increasing or decreasing, and by how much; (j) how many employees at the Canada Revenue Agency are assigned to take telephone inquiries by taxpayers; (k) on average, how many telephone requests from taxpayers does the Canada Revenue Agency receive each business day; (l) what is the median time taxpayers spend on hold when calling the Canada Revenue Agency; and (m) how much of the new funding for the Canada Revenue Agency provided by Budgets 2016 and 2017 has been allocated to client services, including (i) telephone inquiries, (ii) adjustments, (iii) Problem Resolution Program?
In the House of Commons on December 6th, 2017. See this statement in context.