Madam Speaker, I have worked in municipal government for 15 years, and the reality is that some of the access to information requests we received were not reasonable. If we were to act on every single one of them, it would simply not be in the best interest of government and not be good use of time by the administrators who are doing this. That said, it is important to note that there is an appeal process to the Information Commissioner on any request that gets denied. There is an avenue of appeal. If the commissioner decides that the denial is not reasonable, then the applicant would get the information requested.
In the House of Commons on September 26th, 2017. See this statement in context.