Mr. Speaker, I thank my colleague for his question.
There has been a bit of progress, but the government promised us major investments. It allocated funding, but now the department has a surplus. That money is not being used.
Last year we worked with one of my constituents for a year. We supported this individual and listened to him. However, when I asked him simply how he was doing, he said he has not been able to reach a person by telephone, just to ask whether his application was accepted. This means that problems still exist, if our constituents still have to come to our local offices to let us know that they have not been able to speak with a person.
Investments have been made, but right now we are talking about services and money that was allocated. Surpluses are accumulating, so there must be a problem somewhere.