Mr. Speaker, I can assure everyone that when Phoenix was implemented, the 40,000-case backlog existed because there was no other choice but to move forward with that pay system at the time. There was simply nothing to go back to and we did not have people to run it, even if there was. There were 700 people who had retired, been laid off, or moved on to other positions.
With respect to the offer to provide help for MP offices, I can assure the member we are working on this. We are trying desperately not to divert resources from the backlog of transactions. We are intentionally trying not to interfere with existing processes, whether they be union grievances or existing relationships employees have with managers. We recognize we have to support MPs and give them the most up-to-date information. In the very near future, I look forward to advising MPs of what we have come up with.