Mr. Speaker, I also have a responsibility for managing a constituency office where many low-income seniors and others desperately needing help arrive at our door asking for assistance. I sincerely believe it is all our responsibility to do everything we can to ensure that Canadians have ready and easy access to the services and supports that they need.
I would also advise the member that during the fiscal year 2016-17, Service Canada has made considerable progress in improving service delivery in all of its programs. We know that many of these programs and services were badly understaffed and underfunded. However, it has made significant improvements over the past fiscal year. That was thanks to the implementation of major measures aimed at optimizing processing capacity and simplifying the processes that Canadians experience.
It also has a service delivery strategy that is aimed at modernizing services according to its citizens' expectations, based on our government's commitment to improve Canadians' client service experience.
We understand that Canadians expect to receive services that respond to their expectations, receive them as quickly as possible, and with all of the support they require. That is exactly what we are committed to offer.