Mr. Speaker, unemployment insurance support is fully funded by payments paid by the workers. Therefore, that is not a gauge of the government's commitment to funding and supporting the front-line workers who do this processing.
In Nanaimo, the place that I represent, we have a Service Canada office, but even some at Service Canada say, “Go up the hill to the MP's office.” I have great constituency workers who do an awful lot of casework in my office. However, not every MP offers that service. The system should not be dependent on MPs doing casework that the government is unable to do.
I say this as strongly as I can to my colleague. Constituents say, “I just want to know how long I'm going to have to wait. Why can't I get that reporting?” The stories we hear are heartbreaking. The system is not working as the member describes.