Mr. Speaker, I want to reiterate that our government is committed to improving services to Canadians, and that is exactly what we are doing.
As the Auditor General recommended, the CRA is taking action in the three areas that were identified to address service standards offered by its call centres, by improving accessibility, by strengthening the quality and accuracy of the responses that Canadians receive, and by enhancing program measurements and reports.
While the CRA is confident that implementing the action plan to improve the services provided to Canadians through its call centres will improve the customer service experience, we acknowledge that achieving all these goals will take time. However, we are committed to making sure that every Canadian gets the best service possible.