Madam Speaker, while I always listen to my colleague eagerly when we are having these discussions, at the beginning of her statement she said that she was going to tell us all about the service improvements at the CRA. She certainly had my attention there, and I thought I might hear about some substantial new service improvements that might have addressed some of the issues that I mentioned in my question.
I heard that the CRA is mailing paper tax returns to Canadians who filed by paper last year. No doubt that is convenient for those Canadians. Others had contacted, for example, my MP office, and they were put out that they had wanted to go and pick up one from somewhere and noted that they are not available to be picked up. Some people got their package mailed to them. That is great, and perhaps it is a service improvement. Some people can pay their taxes at a post office. That is a service improvement, perhaps.
What about the growing backlog of appeals and the growing volume—