Pat Kelly on Questions on the Order Paper

With regard to the Canada Revenue Agency’s processing times for various common interactions with corporate taxpayers: (a) what is the median processing time for delivering Notices of Assessment for corporate income tax returns; (b) what is the maximum processing time for delivering Notices of Assessment for corporate income tax returns; (c) what percentage of Notices of Assessment for corporate tax returns exceed 30 days to deliver; (d) what percentage of Notices of Assessment for corporate tax returns exceed 60 days to deliver; (e) what percentage of Notices of Assessment for corporate tax returns exceed 90 days to deliver; (f) what percentage of Notices of Assessment for corporate tax returns exceed 120 days to deliver; (g) what are the respective processing times and percentages in (a) to (f) with respect to reviews of corporate income tax filings; (h) what are the respective processing times and percentages in (a) to (f) with respect to adjustment requests, objections, and appeals, respectively; (i) on a year over year basis since 2010, is the percentage of cases in (a) to (h) which exceed 12 weeks to deliver increasing or decreasing and by how much; (j) how many employees at the Canada Revenue Agency are assigned to take telephone inquiries by corporate taxpayers; (k) on average, how many telephone requests from corporate taxpayers does the Canada Revenue Agency receive each business day; (l) what is the median time corporate taxpayers spend on hold when calling the Canada Revenue Agency; and (m) how much of the new funding for the Canada Revenue Agency provided by Budgets 2016, 2017 and 2018 has been allocated to client services, including telephone inquiries, adjustments, objections and appeals, respectively, for corporate taxpayers?