Mr. Speaker, I thank my colleague for her speech.
As far as report and the recommendations go, there are some positives there. As members, we are aware of most of them. For example, as she said in her speech, there is the fact that the government has to process this type of case. Unfortunately, limitations in terms of client service, if I can call it that, can make it very difficult and time-consuming to help people. One of the more interesting recommendations I spotted in the report is the one about creating a web portal so that people applying for this service, or their authorized representatives, and, in many cases, MPs, can access updates.
What does the member think of that recommendation? When I work on a case and I call my assistants to ask for an update, I have to wait days before they call me back. I am a federal MP who is trying to represent people and advance cases that are, in some cases, very complex and difficult and take a heavy emotional and mental toll. I am sure people here know what I mean.
I would like my colleague to comment on that and her experience in her riding.