With regard to Employment Insurance (EI) between 2015 and 2017 in the EI economic region of Trois-Rivières, in total and broken down by year and by month: (a) what was the number of EI claims; (b) what was the number of claims accepted and the number of claims rejected; (c) what was the average EI claim processing time; (d) how many claims waited more than 28 days for a decision; (e) what was the average wait time for a decision in (d); (f) what was the volume of calls to EI call centres; (g) what was the number of calls to EI call centres that received a high volume message; (h) what were the national service level standards for calls answered by an agent at EI call centres; (i) what were the actual service level standards achieved by EI call centres for calls answered by an agent; (j) what were the service standards for call-backs from EI processing staff; (k) what were the service standards achieved by EI processing staff for call-backs; (l) what was the average number of days for a call-back by EI processing staff; (m) what was the number and percentage of term employees and the number and percentage of indeterminate employees, working at EI call centres and processing centres; (n) what was the rate of sick-leave use among EI call centre and processing centre employees; (o) what was the number of EI call centre and processing centre employees on long-term disability; (p) what was the number of overtime hours worked by call centre employees; (q) how many complaints did the Office of Client Satisfaction receive, broken down by region and province where the complaint originated; (r) how long on average did a complaint take to be investigated and resolved; and (s) what were the major themes of the complaints received?
In the House of Commons on June 11th, 2018. See this statement in context.