Mr. Speaker, in many cases I find the same instances. What happens is that a lot of people make mistakes and get caught in a system where they fall through the cracks. Then they come to us and it becomes a longer process for them to receive their refund.
The paper issue was also a big one, which we returned to in many cases. People want to have the paper return instead of just going online. I am from a rural riding, and some communities do not even have high-speed Internet. That makes it even worse.
Connect to innovate is a program we invested in just a short time ago, which is trying to bridge that gap. I hope that down the road we can bridge that gap for low-income earners as well.
In the meantime, for the 1-800 number, what happens is that we bring them into our office and we do it in front of them on the computer if need be. The member is right. That should be rectified. I do not know of any particular instance, and due to privacy laws I cannot talk about it.
The final point I would like to make is that the new horizons for seniors program was developed, implemented, and put in the House, and in this country, by former prime minister Paul Martin.