Mr. Speaker, in response to parts (a), (b) and (c), when requesters submit a request, the requesters are asked to indicate whether they would like to receive an electronic or paper copy of the record, or to examine the record in person. When a requester asks for an electronic copy, it is normal practice to provide documents in PDF or digital image format.
The release in PDF or digital image format is for both operational and security reasons. The software programs currently used by government institutions to process access to information requests rely on records being scanned into the software. The software is then used to black out content on the scanned images to protect any information that has been withheld under the Access to Information Act for reasons of privacy, confidentiality or security. The records are then given to the requester in either PDF image or paper format. These formats prevent the blackout from being reversed to prevent privacy, confidentiality or security breaches.
Some records cannot be provided in electronic formats due to size limitations or the type of originals (such as microfiche) that were requested. Most often, information in response to an access to information request is released in paper or readable PDF format. This reflects both operational limitations and security considerations. For the year 2016–17, 80 per cent of records were released in digital format.
In response to part (d), the interim directive on the administration of the Access to Information Act (http://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=18310) directs government institutions to ensure that, wherever feasible, requesters will receive information in the format of their choice, including modern and easy-to-use formats. Heads of institutions can decline to provide a record in the format requested by the requester when it would be unreasonable or impracticable to do so, for example, when there would be considerable costs to convert the records to a different format, or when security, confidentiality or privacy could be compromised.
Regarding format of release, clause 7.4.6 of the directive states: “When privacy, confidentiality and security considerations would not be compromised and it would not be unreasonable or impracticable to do so, provide records in the format requested by the requester, including machine-readable and reusable formats.”
Additional requirements on the format of released records are found in subsection 4(2.1) (http://laws-lois.justice.gc.ca/eng/acts/A-1/page-1.html#h-6) and section 25 of the Access to Information Act (http://laws-lois.justice.gc.ca/eng/acts/A-1/page-5.html#docCont) and subsection 8.1(1) of the access to information regulations (http://laws-lois.justice.gc.ca/eng/regulations/SOR-83-507/page-1.html#h-8).