Madam Speaker, I note that the hon. gentleman raised issues similar to this at the committee level, and there were in fact amendments made to ensure that we were accommodating the very point he is raising now.
It is incumbent upon the government and the administrators of the program to monitor customer service very carefully to make sure that the services are being delivered in an efficient and timely way, so that those who are simply pursuing their legitimate and proper rights under the law can do so without being inconvenienced. That is certainly our objective.
In subsequent days, if they identify difficulties with the administration, or service levels or standards that are not sufficient, I encourage members of Parliament to draw that to the attention of the government, and we will do our level best to make sure the service levels are proper.