Mr. Speaker, I have written to the Prime Minister directly on this. I have outlined to him the multiple ways I am hearing from every sector of my riding, whether business people trying to access the CRA, or seniors trying to navigate the Canada pension plan and the GIS, or families waiting for key answers from Citizenship and Immigration about whether their family members might qualify for reunification, or anything.
I have raised this a number of times in the House, and in the summer I wrote to the Prime Minister directly, because I was so dismayed at what I was hearing from people once I was back in my riding of Nanaimo—Ladysmith. I have had no answer.
It is clear that the government has chosen not to restore the public service and the front-line people who are meant to be serving. To have people kicked off phone lines or left on hold interminably, or for them to have to call 20 times to even have the privilege of being put on hold, says that everyone is being challenged by a broken system.