With regard to the Department of Veterans Affairs, between the fiscal year 2004-05 and the current fiscal year: (a) what are all the official departmental service standards and key performance indicators used to evaluate the performance of the department, (i) monthly, (ii) quarterly, (iii) annually, broken down by fiscal year; (b) what are the annual results for each standard or indicator, broken down by fiscal year; and (c) broken down by fiscal, what are the details of each amendment made to these service standards or indicators, including the (i) effective date, (ii) rationale applied in amending them?
In the House of Commons on March 18th, 2019. See this statement in context.