Brigitte Sansoucy on Questions Passed as Orders for Returns

With regard to Employment Insurance (EI), for 2017 and 2018, broken down by year: (a) what was the volume of EI applications in total and broken down by (i) region and province where the claim originated, (ii) the number of claims accepted and the number of claims rejected, (iii) month; (b) what was the average EI application processing time in total and broken down by (i) region and province where the claim originated, (ii) month; (c) how many applications waited more than 28 days for a decision and, for these applications, what was the average wait time for a decision, in total and broken down by (i) region and province where claim originated, (ii) month; (d) what was the volume of calls to EI call centres in total and broken down by (i) month, (ii) region and province; (e) what was the number of calls to EI call centres that received a high-volume message in total and broken down by (i) month, (ii) region and province; (f) what were the national service-level standards for calls answered by an agent at EI call centres, broken down by month; (g) what were the actual service-level standards achieved by EI call centres for calls answered by an agent, broken down by (i) month, (ii) region and province; (h) what were the service standards for call backs from EI processing staff, broken down by month; (i) what were the service standards achieved by EI processing staff for call backs, broken down by (i) month, (ii) region and province; (j) what was the average number of days for a call back by EI processing staff, broken down by (i) month, (ii) region and province; (k) what were the number and percentage of term employees and indeterminate employees working at EI call centres and processing centres; (l) what was the rate of sick leave use among EI call centre and processing centre employees; (m) what was the number of EI call centre and processing centre employees on long-term disability; (n) what was the number of overtime hours worked by call centre employees; (o) who authored the report on EI processing for which the former Parliamentary Secretary for Employment and Social Development was credited; (p) what are the details of the Table of Contents for the report; (q) will the government make the report public; (r) how many complaints did the Office of Client Satisfaction receive, broken down by (i) month, (ii) region and province where the complaint originated; (s) how long on average did a complaint take to be investigated and resolved, broken down by month; and (t) what were the major themes of the complaints received?