Mr. Speaker, one of the concerns I have with the legislation has to do with the length of time it would take to respond to a complaint. As I understand, it can be many months, if ever, before a person gets a response to a complaint about CBSA. By putting in place a parallel system, allowing for two different ways to complain, with two different trees, so to speak, that have to stay in communication with one another so everyone knows what is going on, I am concerned that it could take even longer to get an answer.
Is there a service standard today for response time regarding complaints about CBSA? If so, how does the government expect the new proposed system to improve that length of time?