Mr. Speaker, I thank the hon. member for her question and, of course, her partnership on Bill C-81. This bill belongs to all of us.
The elements in Bill C-81 are additional elements in an existing system. We have things in place. We have structures in place through the Canadian Transportation Agency, the Canadian Human Rights Commission and the Canadian Radio-television and Telecommunications Commission, which means that we are not starting from scratch. However, we are very aware that the sectoral approach taken in Bill C-81 has raised a concern that people will not know where to go first. Therefore, the leadership of both our government and these organizations has created, and we have built into Bill C-81, what we call a no-wrong-door approach, which means that wherever people go, it will be the responsibility of the system to point them in the right direction.
For example, if an individual had a complaint and went to the accessibility commissioner with it, and that complaint should have gone to the Canadian Transportation Agency, it would be the accessibility commissioner's responsibility to get it in front of the right people and not the responsibility of the individual filing the complaint. This would be required. We already have a memorandum of understanding with these organizations as they work to design this system in a way that would create that seamless service approach.
We are aware of that concern. Disability advocates have raised it with us. We are doing everything we can to make sure that it is at the back end and that we do not deal with these concerns at the front end through the experience of the person who wants some help.