Mr. Speaker, we welcome the recommendations from the Auditor General's report. Budget 2019 provides over $42.9 million in investments that will allow IRCC to more than fund 170 full-time agents over two years to respond to people's questions. We have already extended hours in our call centres. We have introduced access to people in our call centres on Saturdays. We are introducing more help through email, social media and a chatbot that learns as it proceeds to answer all the routine questions. We are committed to doing better.
In the House of Commons on May 7th, 2019. See this statement in context.