Mr. Speaker, can members believe that over eight million Canadians cannot talk to a real person when they call government call centres? Whether it is about their EI, their pensions or immigration matters, call centres are a dead end. It is so bad at IRCC that over 70% of the callers could not even get through. That is 1.2 million people. No wonder. There are no service standards: no standards on access, no standards on timeliness, no standards on accuracy. Do the Liberals not believe that Canadians deserve the most basic level of service from their government?
In the House of Commons on May 7th, 2019. See this statement in context.