Mr. Speaker, the following reflects a consolidated response approved on behalf of Global Affairs Canada ministers.
In response to (a), the Canadian ombudsperson for responsible enterprise, CORE, system for filing complaints is currently in development. It plans to implement phase one by launching a web portal for filing complaints in early May 2020. An electronic client management system, CRM, is under development and will be implemented as part of phase two of the complaint system, which will improve its accessibility.
In response to (b), CORE’s standard operating procedures have been drafted and will be made available for consultation with stakeholders in early January 2020. When the CORE website is launched, there will be an opportunity for broader public consultation.
In response to (c), CORE has not received any official complaints to date.
In response to (d), since the appointment of Sheri Meyerhoffer as ombudsperson in April 2019, numerous activities have been undertaken, including: establishing the office, i.e., staff, space, systems, procedures, meetings with more than 150 stakeholders as of November 30, 2019, speaking engagements, participation in numerous national and international events and conferences and the negotiation of memoranda of understanding with Global Affairs Canada and other government bodies.