Mr. Speaker, the minister has been spouting the same platitudes for five years now. The problem of reaching Revenue Canada has been going on for five years.
When people receive an envelope marked Revenue Canada, they get a little stressed. When the envelope contains a letter that says that there is a problem and to call the number provided, but there is no answer when they call, naturally their stress level will go up. The pandemic has certainly created a little more stress and pressure, but even before the pandemic, there were problems contacting the department. I once tried calling 25 times, and no one answered.
Can the minister give a clearer answer to Canadians and say why, in five years, she has not been able to clarify the situation and increase the efficiency of Revenue Canada?