Cathay Wagantall on Questions Passed as Orders for Returns

With regard to the use of security notifications, also known as security (staff safety) threat flags, applied to users of Veterans Affairs Canada’s (VAC) Client Service Delivery Network (CSDN) from November 4, 2015, to present: (a) how many security threat flags existed at the beginning of the time frame; (b) how many new security threat flags have been added during this time frame; (c) how many security threat flags have been removed during the time frame; (d) what is the total number of VAC clients who are currently subject to a security threat flag; (e) of the new security threat flags added since November 4, 2015, how many users of VAC’s CSDN were informed of a security threat flag placed on their file, and of these, how many users of VAC’s CSDN were provided with an explanation as to why a security threat flag was placed on their file; (f) what directives exist within VAC on permissible reasons for a security threat flag to be placed on the file of a CSDN user; (g) what directives exist within VAC pertaining to specific services that can be denied to a CSDN user with a security threat flag placed on their file; and (h) how many veterans have been subject to (i) denied, (ii) delayed, VAC services or financial aid as a result of a security threat flag being placed on their file during this time frame?