Mr. Speaker, identity theft is a real problem in our society, especially since the CERB was brought in.
Lately my team has been getting calls from people who may have been victims of fraud. When they try to notify the Canada Revenue Agency, they end up being put on hold for ages only to have the call dropped. My assistants make attempts on their end, but they get no response, only a message that the CRA is experiencing technical difficulties. Even by email, the wait is very long. This keeps people stressed and worried. The government promised to fight fraud.
How can it do that if it does not listen to the public?