Madam Speaker, we made reference to the fact that these border control officers have direct interaction with millions of people every year. I believe there are around 2,500 complaints a year. Even though we need to take all complaints seriously, and deal with them, it is important for us to highlight the high sense of professionalism among those civil servants. We should not underestimate, because we do recognize the importance of having that oversight. It is more of a comment, and the member can provide his thoughts on that if he so chooses.
In the House of Commons on February 6th, 2020. See this statement in context.