With regard to air travel complaints sent to the Canadian Transportation Agency (CTA) since February 1, 2020, and broken down by month and subject: (a) how many air travel complaints were received; (b) what is the status of the complaints in (a) (e.g. resolved, investigation ongoing, no action taken yet, etc.); (c) what is the CTA service standard relating to resolving air travel complaints; and (d) what specific action, if any, did the CTA take to ensure that the processing and investigation of complaints would continue during the pandemic?
In the House of Commons on January 25th, 2021. See this statement in context.