Mr. Speaker, with regard to part (a) of the question, for the volume of letter mail, refer to the attached annex. It was not possible to provide a breakdown of the data by province and territory and month by month within the allotted time.
With regard to part (b), unless a piece of mail is tracked, Canada Post Corporation, CPC, cannot determine what is not delivered. CPC would know the volume of mail through its machines but not how much “should have” gone through the machine, i.e., inducted but not processed. Similarly, CPC would not know what was processed but not delivered.
Regarding part (c), according to the Canadian Postal Service Charter, the delivery time performance standards are two business days within a community, three business days within province and four business days between provinces.
With regard to part (d), from October 2017 to November 2020, CPC’s on-time delivery performance within the above-mentioned two, three and four business day standards was 95.4% in 2017, 93% in 2018 and 95.3% in 2019. The 2020 delivery performance is not yet available. CPC is unable to provide a breakdown of this data by province and territory and month by month within the allotted time.
Regarding part (e) of the question, the volume and percentage of letter mail delivered beyond or past CPC standards was 4.6% in 2017, 7% in 2018 and 4.7% in 2019. The 2020 performance is not yet available. CPC is unable to provide a breakdown of this data by province and territory and month by month within the allotted time.
With regard to parts (f) and (g) of the question, please refer to the answer for part (b).
Regarding part (h), security of the mail is accomplished through a number of security controls. It starts from the security of mailboxes, which were designed with security in mind and are the result of years of evolution and enhancements, from the metal used to construct the boxes to the design of the locks to secure the inducted products through the course of post. These are tested with the assistance of many key stakeholders and suppliers, engineers, as well as internal knowledge of the security environment. The mail is then brought to depots where ongoing threat, risk and vulnerability assessments are conducted. The security assessment is called a facility security index, or FSI, which is a holistic security assessment based on the Royal Canadian Mounted Police threat risk assessment approach. The process assesses not only the physical security and controls at the facility but also compliance to these controls and to security processes. As a result, an extensive report is provided to management with action plans and a follow-up audit that will be conducted for any significant deficiencies, along with proper communication plans on recommended corrective and preventive measures.
With regard to part (i) of the question, at the beginning of 2020, prior to the COVID-19 pandemic, 11 FSI reviews were conducted. As these are normally focused on larger urban outlets, where there is a higher risk of COVID exposure in conducting these audits, once the pandemic began attention instead shifted to conducting rural reviews at smaller rural corporate outlets. As such audits take less time to complete than FSIs, with FSIs taking typically a week and rural reviews being completed within a day, more reviews could be conducted, with more than 226 completed so far. In comparison, 39 FSI reviews were completed throughout 2019, 25 in 2018, and 50 in 2017, which was when the process was implemented.