Madam Speaker, tax time can be stressful, especially after a year like 2020. Residents in my riding have been calling my office because of a dramatic decline in service by the CRA. Getting to speak to an agent about their locked-out CRA account is taking at least a three-hour time period. It takes hours on the phone simply to change their address, and that is if they are lucky enough not to get disconnected while they wait. Simple reassessments are dragging on for months, putting people's homes, savings and benefits at risk.
Why are Canadians not able to speak with the CRA? Why will the minister not address this staggering failure?