Madam Speaker, we know this tax-filing season is one like no other. The CRA's call centres have seen an 83% increase in traffic since 2019 due to the COVID programs the CRA is administering.
In October, our government announced an investment of $99 million in these call centres. The funding will help allow the CRA to improve services by hiring 2,000 more employees, onboarding a third party call centre, extending the hours of operation and implementing an automated callback service.
I want to thank our call centre employees from coast to coast to coast, who have been working tirelessly to provide information to Canadians throughout this pandemic and in this current tax-filing season.