With regard to Service Canada, since January 2020, and broken down by month: (a) how many calls did Service Canada receive from the general public via phone; (b) what was the average wait time for an individual who contacted Service Canada via phone before first making contact with a live employee; (c) what was the average wait or on hold time after first being connected with a live employee; (d) what was the average duration of total call time, including all waiting times, for an individual who contacted Service Canada via phone; and (e) how many documented server, website, portal or system errors occurred on the Service Canada website?
In the House of Commons on April 26th, 2021. See this statement in context.