With regard to the government's use of Switch Health for post-arrival coronavirus tests for travellers: (a) what are the service standards in terms of distributing, picking up, and processing tests; (b) what are the service standards for responding to client inquiries or complaints; (c) in what percentage of cases did Switch Health meet or exceed service standards; (d) for cases where standards were not met, what was the reason given; (e) how many of the required post-arrival tests were never completed; (f) of the tests in (e), what is the breakdown by reason (Switch Health unable to provide service in Spanish, traveler refusal, etc.); (g) was there a competitive bid process for the contract awarded to Switch Health and, if so, who were the other bidders; and (h) what are the details of all meetings, including telephone or virtual, that Switch Health had with the government prior to the awarding of the contract, including the (i) date, (ii) names and titles of representatives from Switch Health, (iii) names and titles of government representatives, including any ministerial staff?
In the House of Commons on June 14th, 2021. See this statement in context.