With regard to the government’s Canada Emergency Business Account (CEBA) pandemic support program for businesses: (a) did the government consult with financial institutions to ensure they had the capacity to support the ongoing changes or expansion to the program before announcing these changes, and, if so, what are the details, including the dates of the consultation; (b) how many formal complaints were launched into the program and what system or process is in place to deal with complaints; (c) how many applicants were denied due to application issues, and what was the average success rate of applicants; (d) between December 4, 2020 and June 15, 2021, how many inquiries did the CEBA call centre receive, broken down by month and daily average; (e) what was the (i) shortest wait time, (ii) longest wait time, (iii) average wait time on the CEBA call centre inquiries line; (f) how many, and what percentage, of inquiries were considered resolved during the initial phone call to the CEBA call centre; and (g) what specific information is the CEBA call centre able to access from the processing department?
In the House of Commons on January 31st, 2022. See this statement in context.