With regard to the Veterans Bill of Rights: (a) is it covered in employee training at Veterans Affairs Canada (VAC); (b) are violations tracked by VAC and, if so, if there is a violation, are VAC employees required or authorized to (i) inform the client, (ii) direct the client to the Office of the Veterans Ombudsman, (iii) conduct a follow-up with the client to ensure the issue has been resolved; and (c) if the response in (a) or (b) is negative, what is the rationale for leaving it out?
In the House of Commons on January 31st, 2022. See this statement in context.